Financial operations
- Within the scope of the Cargo Polo financial support program, you have the option to reach out to us to request payment for the vehicle you've acquired at the auction.
- Verification of the transferred amount - our team oversees all of your financial transactions.
- Modifying the invoice
Shipping documentation
- Reviewing and rectifying the document
- In the event of document loss, its retrieval and monitoring are essential aspects. Ensuring accurate submission of documentation is a crucial stage, with our managers consistently overseeing your documents.
- Requesting or placing an order for the release or Bill of Lading - Our customer technical support team acts as a bridge between the dealer and Cargo Polo's back office team. Our support team ensures the smooth delivery of your orders to the relevant employees.
Auctions
- Connecting with the auction for any matter (such as understanding the reserve price, verifying the amount, expediting documentation, etc.)
- Placing bids based on the priorities agreed upon by the dealer - our experienced bidding team members will participate in the auction to achieve the most effective results for you.
- Auction-based asset resale - if you're considering reselling your vehicle, we're here to assist you.
Calculations
- Transportation cost calculation - along with our smart calculator, our team will swiftly determine the comprehensive service fee.
- Customs clearance and cost verification - expenses vary by country. Our team will assist you in accurately estimating service charges.
- Estimation of additional service costs - alongside our standard offerings, specific extra services might be required during the process. Upon discussing the particulars with the support team, you'll receive a precise service cost assessment.
Monitoring of the transportation
- Status Verification for Pickup - You have the option to consistently monitor your vehicle's pickup status through your personalized account. If preferred, our managers are available to furnish you with this information.
- Verification of Loading Status - You can verify the loading status of your container. Additionally, our team is here to address any specific inquiries related to the loading process.
- Consolidation and Cargo Direction Adjustment - If you require changes to the shipment configuration, expedited dispatch, or modifications to the destination port, feel free to reach out to us for assistance.
Extra Services
- Integration of Auto Parts into Vehicles - Utilize our warehouse addresses to purchase and send auto parts through various platforms for integration into your vehicles.I
- Additional Photo/Video Requests - Feel free to reach out to our support team if you require specific photos or videos of the asset before proceeding with uploading.
- Extra Packing and Protection - We offer additional packing and repacking services, including safeguarding vehicles from dust and dirt using specialized materials.
Frequently Asked Questions
If you're a dealer engaged in car imports, we have a wealth of captivating news tailored just for you!
Which areas does the support team provide coverage for?
The support team is here to address any questions you have about our services. However, please note that they do not cover matters such as working conditions, price changes, credit lines, and non-technical issues. For these specific inquiries, your personal account/sales manager, who is also a part of the support group, will be available to assist you.
What is the operational schedule of the technical support team?
The technical support team operates in two shifts. The first group works from 10:00 a.m. to 6:00 p.m., and the second group works from 4:00 p.m. to 2:00 a.m. As a result, you can reach out to the support team for assistance between 10:00 a.m. and 2:00 a.m.
To what extent can I depend on the answers received from the support team, and does the company assume responsibility for the accuracy and validity of the information or instructions they furnish?
The company assumes full responsibility for the actions and information delivered by support team members.
Is it possible to replace members of the existing Saforth team if I am unable to fit in with them?
Certainly, we have up to 10 groups within our support team, and transferring to another group is indeed possible. Our Service Development Department conducts a quarterly dealer survey to gather feedback. Furthermore, you can assess the performance of specific managers through your personal cabinet, and this input will undoubtedly be considered by the company's management.